Shipping and Returns Policy
At Azyaa Noor, we are dedicated to delivering exceptional service, ensuring that our customers receive their orders on time and without hassle. This shipping policy outlines the terms and conditions related to our shipping process to provide you with a seamless shopping experience.
Order Processing Time
We aim to process and ship orders within 1-2 business days from the date of purchase. Please note that orders placed on weekends or public holidays will be processed on the next business day.
Carriers and Delivery
Your trust is our priority, which is why we partner with reputable carriers to ensure the safe and timely delivery of your orders.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with your tracking details. You can use this information to monitor the status of your shipment.
Lost or Stolen Packages
Please note that once your order leaves our facility, we are not responsible for lost or stolen packages. If you suspect your package has been lost or stolen during transit, we recommend contacting the carrier directly to initiate an investigation.
Returns and Refunds
At Azyaa Noor, we uphold a straightforward and strict policy:
ALL SALES ARE FINAL.
We do not accept returns or exchanges for any of our products. This policy is designed to maintain the integrity and high quality of our merchandise. All items are brand new and unworn, ensuring that our customers receive products in pristine condition.
Why Do We Have This Policy?
• Quality Assurance: Our no-return policy ensures that every product we ship meets the highest quality standards.
• Hygiene and Safety: For hygiene reasons, we cannot accept returns of items that may have come into contact with the skin.
• Fair Pricing: By adhering to this policy, we can maintain competitive pricing for all customers.
Product Condition
All items sold by Azyaa Noor are brand new and have never been worn.
Defective or Damaged Items
In the rare event that you receive a defective or damaged item, please contact us within 7 days of receiving your order. Include clear photos of the issue, and our team will work diligently to resolve the problem.
For any questions or assistance, please don’t hesitate to reach out to our customer support team.
Contact Information
If you have any inquiries about our shipping or return policy, please email us at azyaanoor@gmail.com.
Thank you for choosing Azyaa Noor. We appreciate your trust and support!